GUEST INFORMATION & HOTEL POLICIES

 

Welcome to RES City Residence Budapest!

 

We would like to make your stay as comfortable and convenient as possible. Below you will find useful information about our hotel, our services and the most important hotel policies.

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Should you need any assistance during your stay, please do not hesitate to contact us.

 

RECEPTION & CONTACT

 

Our Reception team is happy to assist you with any questions or requests during your stay, including information about Budapest, restaurant recommendations, transport, tickets, tours and other activities.

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Address: 1063 Budapest, Szív utca 7., Hungary
Telephone: +36 1 257 8927
E-mail: info@cityresidencebudapest.com

If you require assistance outside Reception opening hours, please follow the contact instructions displayed at Reception.

 

CHECK-IN & CHECK-OUT

Check-in: from 3:00 PM
Check-out: until 10:00 AM

Upon arrival, all guests, including children, are required to present a valid identification document in accordance with Hungarian regulations.

Please ensure that your room is vacated by the check-out time on the day of departure so that we can prepare it for our next guests.

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EARLY ARRIVAL & LATE CHECK-OUT

Early check-in and late check-out are subject to availability.

If you wish to have guaranteed access to your room early in the morning, we recommend booking the previous night as well.

Similarly, if you require guaranteed use of your room beyond the standard check-out time, we recommend booking an additional night.

Please contact Reception regarding availability and any applicable charges.

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LUGGAGE STORAGE

Arriving before check-in or planning to explore Budapest after checking out?

We will be happy to store your luggage free of charge, subject to availability.

Please contact Reception for assistance.

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WI-FI & INTERNET

Complimentary high-speed Wi-Fi is available throughout the hotel.

Connection details are available at Reception and in the guest information provided at the hotel.

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DAILY HOUSEKEEPING

Daily housekeeping is available during your stay.

Our housekeeping team normally services rooms between 8:00 AM and 2:00 PM.

If you do not wish to have your room cleaned, please use the Do Not Disturb sign provided in your room.

If the Do Not Disturb sign is displayed when our housekeeping team reaches your room, cleaning may not be possible later that day.

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TOWELS & BED LINEN

To help us reduce unnecessary water and energy consumption, we encourage our guests to reuse towels whenever possible.

Please leave towels that you would like to have replaced in the designated place in the bathroom.

If you require additional towels, bed linen, pillows or blankets, please contact Reception.

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ENVIRONMENTAL RESPONSIBILITY

We aim to reduce the environmental impact of our operations while maintaining a comfortable stay for our guests.

You can help us by:

• reusing towels whenever possible;

• switching off lights and electrical appliances when leaving the room;

• using heating and air conditioning responsibly;

• avoiding unnecessary water consumption; and

• following the waste collection instructions available at the hotel.

Thank you for helping us make your stay more sustainable.

 

AIR CONDITIONING & HEATING

Guest rooms are equipped with heating and/or air-conditioning facilities according to room type and season.

Please use the controls in your room to adjust the temperature.

If you experience any difficulty with the heating or air-conditioning system, please contact Reception.

 

ELECTRICITY & ELECTRICAL APPLIANCES

The electrical supply in Hungary is 230 V / 50 Hz.

For fire and safety reasons, the use of cooking appliances, hot plates, grills, toasters, portable heaters and similar high-power electrical appliances brought into the hotel is not permitted.

Charging electric scooters or similar high-capacity batteries in guest rooms is also prohibited.

Please contact Reception if you require assistance with an electrical device or adapter.

 

BREAKFAST & MEALS

RES City Residence Budapest does not operate its own restaurant and accommodation is provided without meals.

Our Reception team will be happy to recommend cafés, breakfast places and restaurants in the neighbourhood and elsewhere in Budapest.

We can also assist you with restaurant reservations.

 

PAYMENT METHODS

We accept Visa and Mastercard.

Depending on the reservation and the service used, payment may also be possible by cash, bank transfer or other payment methods accepted by the hotel.

The applicable payment conditions are shown in your booking confirmation.

The hotel may request a valid credit or debit card as a guarantee for the reservation or for incidental charges.

 

GUARANTEED RESERVATIONS & DEPOSITS

Reservations made through the hotel's official website may need to be guaranteed by a valid credit card accepted by the hotel.

A guaranteed reservation ensures that your room is held for you even in case of late arrival.

Certain dates, room rates or special offers may require advance payment or a deposit. The applicable conditions will always be

communicated during the booking process and/or in your booking confirmation.

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CANCELLATION POLICY

Cancellation and modification conditions depend on the rate and booking conditions selected at the time of reservation.

Please refer to your booking confirmation for the cancellation conditions applicable to your reservation.

Special and promotional rates may be non-refundable or subject to different cancellation conditions.

 

CHILDREN & EXTRA BEDS

Children under the age of 12 may stay free of charge in their parents' room, subject to the occupancy limit and conditions of the booked room category.

Extra beds are available only in certain room types and are subject to availability.

If you are travelling with children or require an extra bed, please contact us before arrival so that we can confirm the available arrangements.

 

BABY COT

If you are travelling with a baby or small child, please contact us in advance regarding the availability of a baby cot.

Baby equipment is subject to availability and should preferably be requested before arrival.

 

PET POLICY

Pets are not permitted at RES City Residence Budapest.

Thank you for your understanding.

 

NON-SMOKING HOTEL

RES City Residence Budapest is a 100% non-smoking property.

Smoking, including the use of electronic cigarettes and similar devices, is prohibited in all guest rooms and indoor areas of the hotel.

Smoking is permitted only outside the building and at least 5 metres from the hotel entrance.

Smoking inside the hotel may trigger the hotel's fire detection system and may result in additional cleaning, intervention or damage-related charges.

A violation of the hotel's non-smoking policy may result in a EUR 300 penalty and, in serious cases, termination of the guest's stay.

 

IN-ROOM SAFE & VALUABLES

Guest rooms are equipped with a safe for storing personal valuables.

We strongly recommend that passports, cash, jewellery, electronic devices and other valuables are kept securely in the safe when not in use.

Please make sure that the safe is closed before leaving your room.

For further assistance, please contact Reception.

 

ROOM EQUIPMENT

Depending on the room category, rooms may include:

• LED television;

• in-room safe;

• hairdryer;

• minibar/refrigerator;

• Wi-Fi;

• towels; and

• kitchenette facilities in selected room categories.

Some Junior Suites are equipped with a kitchenette and microwave.

Please note that room facilities may vary according to the room category booked.

 

LOST & FOUND

Items found in guest rooms or hotel common areas are collected and stored by the hotel.

If you believe you have left an item behind, please contact us as soon as possible at:

info@cityresidencebudapest.com

Please provide your name, dates of stay, room number if known, and a description of the lost item.

Where possible, found items may be returned by post or courier. Shipping and handling costs are payable by the guest.

 

PARKING

The hotel does not have a private car park.

Paid public street parking is available in the surrounding area, subject to local parking regulations and availability.

Please contact Reception if you require information about nearby parking options.

 

TAXI & AIRPORT TRANSFER

Our Reception team will be happy to assist you with:

• taxi reservations;

• airport transfers;

• information about public transport; and

• directions within Budapest.

We recommend allowing sufficient travel time when travelling to Budapest Liszt Ferenc International Airport, particularly during peak traffic periods.

Please ask Reception to arrange your transfer or taxi in advance whenever possible.

 

CONCIERGE & BUDAPEST INFORMATION

We want you to make the most of your time in Budapest.

Our team will be happy to provide recommendations and assist with arrangements including:

• sightseeing tours;

• Hop-On Hop-Off tours;

• Budapest attractions;

• museums and cultural programmes;

• concert and event tickets;

• thermal bath tickets;

• restaurant recommendations and reservations;

• city tours;

• airport transfers;

• bicycle and other rental services; and

• suggestions for activities in and around Budapest.

Please contact Reception if you would like us to help organise your programme.

 

PUBLIC TRANSPORT & GETTING AROUND

Budapest has an extensive public transport network including metro, tram, bus and trolleybus services.

Our Reception team will be happy to help you plan your journey and provide information about tickets and the best routes to Budapest's main attractions.

 

DO NOT DISTURB

If you do not wish to be disturbed, please place the Do Not Disturb sign on the outside of your room door.

While the sign is displayed, our housekeeping staff will not enter your room.

Please remove the sign when you would like housekeeping service.

For security and operational reasons, the hotel may need to access a guest room in exceptional circumstances.

 

DAMAGE TO HOTEL PROPERTY

We kindly ask our guests to take care of the room, furniture, equipment and other hotel property.

Guests may be charged for damage, missing items or extraordinary cleaning resulting from intentional behaviour, negligence or improper use.

Please notify Reception promptly if you notice any damage or malfunction in your room.

 

QUIET HOURS & CONSIDERATION FOR OTHER GUESTS

Please respect the comfort and privacy of other guests.

Noise should be kept to a minimum, particularly during nighttime hours.

Parties, excessive noise and behaviour that disturbs other guests are not permitted.

The hotel reserves the right to intervene if a guest's behaviour significantly disturbs other guests or hotel operations.

 

VISITORS

For security reasons, visitors who are not registered hotel guests should be announced to Reception.

Overnight accommodation is permitted only for properly registered guests included in the reservation or registered with the hotel in accordance with applicable regulations.

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FIRE SAFETY

For your safety, please familiarise yourself with the emergency evacuation information displayed in the hotel and in or near your room.

In case of fire:

• remain calm;

• immediately alert hotel staff;

• follow the marked emergency exit signs;

• do not use a lift during an evacuation;

• follow the instructions of hotel staff and emergency services.

Do not block corridors, stairways, emergency exits or fire safety equipment.

The use of candles, open flames or any device presenting a fire hazard is prohibited inside guest rooms.

 

EMERGENCY INFORMATION

The general European emergency number is: 112

This number can be used to contact ambulance, police or fire services in an emergency.

If possible, please also notify Reception immediately so that our staff can assist you and direct emergency services to the correct location.

 

MEDICAL ASSISTANCE

If you require medical assistance, please contact Reception.

In a medical emergency, call 112.

Our team can also assist you with information about nearby pharmacies, medical services and hospitals.

 

QUESTIONS & REQUESTS

Whether you need a recommendation, want to organise a transfer, book a restaurant or find the best way to discover Budapest, we will be happy to assist you.

You can contact us before or during your stay:

RES City Residence Budapest
1063 Budapest, Szív utca 7., Hungary

Telephone: +36 1 257 8927
E-mail: info@cityresidencebudapest.com

 

We look forward to welcoming you to Budapest and wish you a pleasant stay at RES City Residence Budapest.